Refund Policy — Zoning Assist

Effective Date: May 8, 2026

Zoning Assist purchases are non-refundable except in the four narrow circumstances listed in Section 1 below: (1) verifiable data error on a pay-as-you-go report, (2) automatic refund when a report cannot deliver due to a coverage gap, (3) verifiable data error on a subscription report (issued as a service credit), and (4) enterprise contracts (per the terms of the signed agreement). Subscriptions — monthly and annual — are not refundable for any reason; cancel any time and access continues through the paid period.

1. Policy at a Glance

Purchase Type	Refundable?	Window	How to request
Pay-As-You-Go report — verifiable data error only	Full refund only when a verifiable data error is documented (see Section 2 for what qualifies).	7 days from purchase	Email [email protected] with subject "Data Correction." Include the report ID and the source-of-truth that contradicts the report.
Pay-As-You-Go report — coverage gap	Yes — automatic full refund	Issued automatically when the report cannot deliver dimensional data due to a city we have not catalogued.	No action needed; refund issued within 5 business days.
Monthly subscription	No. Non-refundable once purchased.	—	Cancel any time via Account → Billing. Cancellation takes effect at the end of the current billing period; you retain full access until then.
Annual subscription	No. Non-refundable once purchased.	—	Cancel any time via Account → Billing. Cancellation takes effect at the end of the current annual term; you retain full access until then. Cancel before your renewal date to avoid being charged for the next term.
Verifiable data error on a subscription report	Service credit equal to one pro-rated report	30 days from delivery	Email [email protected] with subject "Data Correction" and include the source-of-truth that contradicts the report. Credit applied to your next billing cycle.
Enterprise contracts	Per contract	Per contract	Contact your account manager.

2. What Counts as a "Verifiable Data Error"

A verifiable data error means a dimensional value in the report (height, setback, lot size, coverage, FAR, parking ratio) does not match the published city zoning code at the time of report delivery. To process a refund on this basis, the customer provides:

The report ID;
A specific value in the report alleged to be wrong (e.g., "Max Height: 35 ft");
The correct value as published in the city's authoritative zoning ordinance, with a citation to the exact code section, plus a copy or link to the source page.

Once verified, we issue a full refund of the affected report (or, for subscription customers, a credit equal to the pro-rated value of the report) and update the underlying data in our database within 5 business days.

The following do not qualify as verifiable data errors and are not subject to refund:

Differences between our report and a city planner's verbal interpretation that does not appear in the published code;
Differences attributable to deed restrictions, planned-unit-development ordinances, special exceptions, or administrative determinations not visible in the public ordinance;
Fields that are correctly displayed as "N/A," "Not Codified," "See Comp Plan," "Form-Based Code," or "No Zoning" — these reflect what the code says (see Terms of Service §20.12);
Differences in interpretation of permitted vs. conditional uses where the city has not published a definitive determination;
Coverage-gap reports that were honestly disclosed at the time of generation.

3. Coverage-Gap Auto-Refund

When a report cannot deliver dimensional data because the GIS-returned zone code is not yet catalogued in our database, the report displays a red "Coverage Gap" banner and the customer is automatically issued a full refund within 5 business days for pay-as-you-go purchases. Subscription customers are credited a report back to their monthly quota. We treat coverage gaps as a known operational limitation that should not cost the customer.

4. Subscription Cancellation

Subscription fees (monthly and annual) are non-refundable once a billing cycle has been paid. You may cancel a subscription at any time via Account → Billing or by emailing [email protected]. Cancellation takes effect at the end of the current paid period (end of the billing month for monthly plans; end of the annual term for annual plans). You retain full access to the Service through that date and your subscription will not renew thereafter.

To avoid being charged for a renewal, cancel before your renewal date. We send a renewal reminder email at least 30 days before each annual renewal.

5. Method & Timing

Refunds are issued back to the original payment method via Stripe. Standard processing time:

Approval: 1–3 business days from request.
Stripe processing: 5–10 business days to settle on the customer's card statement.

6. Disputes & Chargebacks

We prefer to resolve any concern directly. Before initiating a chargeback, please email [email protected] — we resolve the vast majority of issues within one business day. Chargebacks initiated without prior contact may result in account suspension pending resolution.

7. Updates to This Policy

We may update this Refund Policy with notice. Any change applies prospectively to purchases made after the new effective date.

8. Contact

Refund requests: [email protected]
Data corrections: [email protected] (subject: "Data Correction")